Privacy Policy


Effective Date: 01.10.2024

At Istanbul Tours (istanbultours.com), we are committed to protecting your privacy. This Privacy Policy relates to the practices on information collection, use, and disclosure when you visit our websites, use our software, or book our services. Throughout this policy, any references to ”Istanbul Tours”, ”we” or ”us” shall be construed as references to Git Tur. Tic. Ltd. Şti and our affiliated companies.

Scope of This Policy

This Privacy Policy is a part of the Terms & Conditions of Istanbul Tours, and is applicable to all the information we collect due to your use of our website, software, and services (hereinafter referred to as the “Services”). By using our services, indicates that you voluntarily accept the provisions of this policy.

 

Information We Collect

Personal Data 

While using our Services, we may request and collection such pieces of information that may personally identify you as well (“Personal Data”). You voluntarily provide us with Personal Data is when you;

  • Create an account, fill a form, or Subscribe to our newsletter
  • Login using social media accounts such as Facebook or Google that give us the permission to basic information from such account

This includes: Your name, email address, and contact number

Payment Information

We collect your payment information during the purchase process to complete your reservation. All this information is secured and processed in safely.

User Content

This consists of all text, documents, or other content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Services and/or Software.

Automatically Collected Information

We collect information about while you use the Web Site, Software, and services, including:

Location Information: The geographic area of your computer and mobile devices from where you availed our services.

Log Data: Details concerning the usage of this web page, may include such as IP addresses, language preferences, and cookie data, what specific web browser was used, when it was accessed, and which pages were browsed within this site.

Usage Information: Information of how you use our Services. We might also source information from our subcontracted partners and service providers to understand how the users interact with our Site, Software, and/or Services. For example, we'll know what pages on the Site were visited, and what links were clicked. We employ this data in synthesis to improve our comprehension of the Site as well as enhance it.

Device Information: Information regarding the various devices you use to avail our Services. For example, your operating system and browser type...

Cookies:  Cookies are used by us and other similar technologies for information gathering, provide personalized content, and track usage. For further details, please see our Cookie Policy.

How We Use Your Information

We use your information for the following purposes:

  • For the operation, development, and maintenance of our Services.
  • For process transactions and apply your bookings.
  • For to communicate to you with notices or information concerning your bookings or accounts, or providing you with information on promotional activities.
  • For carrying out studies and evaluations of our Services with the aim of improving the same.
  • For ensure compliance with legal obligations.

Information Sharing and Disclosure

We do not sell or trade your Personal Data to third parties.

However, we may share your information with companies and professionals who work with our website and business, in ways that do not allow them to disclose that information.

We will also share this information, if we are convinced it is unavoidable, for the following purposes:

  • Comply with legal requirements.
  • Protect our and our users’ rights, property or safety.
  • Enforce our Terms and Conditions.

Aggregate data from visitors that is not identified as personal data (visitors ages, language, device, country) may be provided to other parties for marketing, business development, advertising or other uses.

Data Storage and Security

Your Data is stored and processed in Turkey. We take reasonable steps to protect your information from unauthorized access. However, there are no guarantees that any transmission over the internet or electronic storage is, or will be, completely safe or secure. If a data breach occurs, we will notify you as required by law.

If you post or transfer any Information to or through our Site, Software, and/or Services, you are agreeing to such Information, including Personal Data and User Content, being hosted and accessed in Turkey.

Your Rights

If you are residing within the territories of the European Economic Area (EEA), you have certain rights in relation to Personal Data, such as:

  • Access: Request access to your Personal Data.
  • Correction: Ask for the correction or deletion of such Personal Data.
  • Objection or Restriction: Request object to processing  or ask limitation in the processing of such Personal Data.
  • Withdraw Consent: Withdraw your consent from receiving marketing communications at any point of time.

Should you wish to exercise your rights, please do so in writing and direct your request to us at info@istanbultours.com

Changes to This Privacy Policy

We may revise this Privacy Policy occasionally. Significant changes will be communicated via email or by way of a notice on our website. Continued use of our Services after the changed terms will mean that you agree to the new Privacy Policy.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website

Your Consent

If you continue to utilize this website, then you are in agreement with the Privacy Policy.

Contact us

If you have any questions regarding this Privacy Policy, you may email us at:

Email: info@istanbultours.com

Postal Mail: Alemdar Mh. Divanyolu cd. No:22 D:3 Fatih, Istanbul, Turkey

 

Privacy Policy FAQs

1. What information does IstanbulTours.com collect about me? 

We usually collect both personal data and non-personal: 

Personal Data: This is the like of name, e-mail and telephone which you give when creating an account, making a reservation, subscribing for newsletter or contacting us. When you log on with social networking accounts like Facebook and Google, we gather basic profile information, among other details. 

Payment Information: When you book or buy a service, we gather your payment information, but this information is processed securely by a third party payment firm. 

User Content: All content put or transacted on the website by a user in the course of using the company’s services is backed up. 

Automatically Collected Information: This includes, but is not limited to; location, log files such as IP, browser, pages visited, and device information and cookies. 

2. How does IstanbulTours.com use cookies? 

These purposes are served by, We use cookies and similar technologies for:

  • Collect Usage Data: This consists of how you interact with the website, the sections of it that you visit, and the buttons you press. 
  • Personalize Content: The usages of cookies assist in integrating personalized features as well as the users enjoy a hassle-free experience when browsing the site.
  • Analytics & Marketing: For the sake of enhancing our services and conducting relevant advertising, users’ online activity can be tracked through the use of cookies. More details can be found on our Cookie Policy page.

3. About my personal information, how does IstanbulTours.com make use of it?

Your personal information is actively processed and used for:

  • Providing Services: As a means of booking, performing its transactions and managing customers.
  • Contact: For the purpose of informing users of their bookings, status of their account, or new products.
  • Operations: For usage statistics, determining patterns of events on the site and site development.
    Note: To our customers we issue marketing e-mails or newsletters with offers provided that the clients have copied us on their signs (opt out option is available).
  • Compliance: Where it is appropriate to do so, to satisfy legal requirements and to uphold Terms and Conditions.

4. Are my payment details private and secure?

Absolutely, through third party payment providers, users of the smartphones payment processes are securely done. We do not keep your payment information on our systems.

5. Are my personal details shared with third parties by istanbultours.com?

Your personal data is not for sale. Our policy, however, does allow us to circulate your information where appropriate to:

  • Service Providers: Organizations that aid us in site production, payment processing and all other activities which require confidentiality of the customers’ information.
  • Legal Obligations: In some instances, we may disclose your information if it is required by law or necessary to protect the rights and safety of IstanbulTours.com or our users.
  • Aggregated Data: In some cases, non-personal data such as visiting patterns might be used in business, advertisement, or marketing.

6. Why are there few to no timelines put as to the maximum time periods of keeping such personal data?

Personal data is kept for as long as is necessary in the primary circumstances, such as:

  • Provide services: In making your bookings and providing services related to them.
  • Legal compliance: In relation to taxation or auditing, or for any other legal compliance services. You may, at any time, contact us at info@istanbultours.com for purposes of removing your personal data, but there are some that must be kept for legal protection.

7. Can I delete or access my personal data?

Such access and deletion relate to the following:

  • Access: Pose a query as concerns the details of the personal data.
  • Correct: Pose a request in respect of all inaccuracies.
  • Delete: Raise a request to have the data removed.
  • Object or Restrict Processing: Request that we do not use your data for marketing purposes, including other uses.

For any of these rights, contact us at info@istanbultours.com.

8. What measures are taken to secure the privacy of the data that you provide?

Your personal data is protected reasonably well by us through various means, including the use of TLS or SSL encryption during the data transfer and proper storage methods. Regardless of all these measures, no transfer over the Internet can be deemed absolutely safe. If there is any incidence of data breach, then we will inform to the parties concerned within legal bounds.

9. Will I be subjected to unsolicited emails for marketing purposes?

We may send you marketing emails regarding special promotions or any announcements updates, but you can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of the email. For those in the European Economic Area (EEA) jurisdictions, we only send emails with marketing content strictly upon receiving marketing email agreement.

10. Does IstanbulTours.com sell my personal data to advertisers?

No, your personal data is safe with us, and it won’t be made available to advertisers. However, cookies and other such technologies may be employed to air such advertisements for our services as we feel to be relevant through your activities on our site.

11. What should I do if I have any objections regarding this privacy policy?

In case you have any queries or objections in regard to this policy, please feel free to contact us through: info@istanbultours.com 

12. How will I be notified of changes to the Privacy Policy?

At various times, the ‘policy’ over privacy of our customers may be reviewed and updated. Should any major revisions be undertaken, emphasis will be made in determining however it will be via notification through emails or posting such on our website. Should such amendments take place, our clients will be able to agree to the policy by continuing to use our services.