Terms and Conditions

Introduction

The General Terms and Conditions (the “Terms”), govern the use of the Istanbul Tours online platform located at www.istanbultour.com and apply to reservations made through the Website, via phone, or email. Terms are important for the understanding of the website’s use. If you proceed to use the Website or make reservations through any communication channel, you agree with these Terms and the Policy. 

About Us

Istanbul Tours is operated by Git Tur. Tic. Ltd. Şti., with registered address at Alemdar Mah. Divanyolu Cad. No:22 Kat:3 (3rd Floor) Fatih Istanbul, Turkey, ( “we”, “us”, or “our”). We book and serve as an intermediary platform between travelers and selected local tour providers who operate services in Istanbul and countrywide, which include daily tours, food tours and many others. Our commitment is to ensure that all the users have a pleasant experience in whichever service that they seek from us.

Scope of Application

These Terms cover all the users of the Website (Users). By visiting or using any page of the website then you agree to these Terms.

For all reservations, the person making the reservation is deemed to have accepted these Terms on behalf of the guest(s) named in the reservation.

Any conflicting terms or conditions presented by the User  will not be enforceable unless our agreement was not in writing

The use of the Website is for personal purposes only. Any other activity, including purchasing/ reselling of tours or tickets is not allowed.

Service Agreement

By reserving a tour or an activity on the Website, you enter into a direct service agreement “Service Agreement” with the local tour provider ("Supplier"). We act as a commercial agent on behalf of the Supplier, and the contract is concluded once you receive a confirmation from us.
All the information furnished on the activities including administration and operation are provided by our Suppliers, on the other hand we do not have a direct control over this affair.

Booking and Payment

To secure your reservation for a tour or activity, you must complete the booking process on our Website. This includes selection of the desired tour, providing the necessary personal information and lastly confirmation of the booking.

Upon confirmation of booking and receipt of payment, all guests submit 100% compliance to these Terms & Conditions. Should any questions or disputes with said Terms & Conditions arise before booking, guests are requested to contact the company before confirming a booking.

The entire cost of the tour or activity must be paid at the time of booking. Due to the complex planning, logistics, and ticket issuing that goes into guests’ tours, the company cannot guarantee any tour without full payment upfront.

Please verify that the service(s) and cost(s) displayed in your shopping cart are correct before finalizing payment.

Only visa, master cards are acceptable. All payments will be done via our secure payment gateway.

Payments are handled by Git Tur. Tic. Ltd. Sti. A confirmation email will be sent to you for this successful payment.

Currency & Pricing

Tours listed on the website are priced and charged in US Dollars by default unless otherwise requested by the guest. 

If a guest prefers to pay in a different currency, the exchange rate and any applicable fees will be confirmed before the booking is finalized. Visitors are responsible for all costs related to credit card payments, and any questions about exchanges or currencies should be directed to the company prior to booking.

The price for each tour activity can be seen on the Website (“Posted Price”). “Total Amount Charged” is equal to Posted Price minus any applicable Discounts. Additional service fees or taxes (if applicable) will be clearly displayed at checkout before finalizing payment.

We have the discretion to change prices of services on reasonable notice. However, once a booking is made, the predefined price for such booking shall not be changed.

Changes and Cancellations

Any changes or cancellations to your reservation must be made in accordance with the product's cancellation policies and the general cancellation policy stated on the Website.

Cancellations made out of the refundable period (as stated on the product page),  will be completely refunded. Cancellations within non refundable periods or in case of no-show will not warrant any refund.

Refunds will be affected within 7 work days from the time that the cancellation request is approved.

Tour Fulfillment

All tours and activities shall be provided by Suppliers. Tour elements may be performed by contractors. While care is taken in the provision of the description, the company shall not be held liable for the manifestations of these contractors.

We recommend that all guests ensure they have a valid ID, especially if qualifying for discounts. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID to every tour.

Please note, guests are responsible for their own personal belongings during the experience, and the company or product suppliers cannot be held liable for any theft, loss, or damage of personal items.

If a site or activity is unavailable due to force majeure (e.g., strikes, unforeseen closures), Istanbul Tours will do its best to offer a suitable substitution, reschedule, or provide a refund, pending availability.

Registration and User Account

There is no need to register in order to get access to the Website, but when you register as a user, extra opportunities are available to you.

In order to sign up, you need to fill in your full name and email. It is also your responsibility to protect your account details.

Promotional Codes

If you have a coupon code or qualify for a discount, it must be applied BEFORE purchase. Istanbul Tours cannot apply any retroactive discounts. Promotional codes cannot be stacked, consolidated, transferred, or reused unless otherwise noted.

All promotional codes have an expiration date, whether explicit or not. Expiration dates are set at 1 year from issuance when no date is explicitly noted.

Customer Support

For any assistance or questions, our customers can contact the customer service of the company using the contact form available on the Website or by using the email: [Insert Contact Email]. We make every attempt to answer such requests as they are received in no more than 24 hours.

Data Protection

All information and personal data obtained through our Website are handled in compliance with relevant data protecting rules and regulations and our Privacy Policy. You agree that the Company can collect and process your supplies for the purpose such as bookings and communication with Suppliers.

Intellectual Property

The content of our Website, including text, photographs, graphs, logos, and everything else, belongs to Istanbul Tours. Therefore, all rights are reserved under copyright laws. Without our prior written permission, you are not allowed to copy, market or create any write up using the portions of content in those materials.

Indemnification

You agree to indemnify us in respect of all claims, damages, losses and expenses arising out of your use of the Website and the violation of these Terms of Use.

Liability Coverage for Istanbul Tours – General Limitations

Istanbul Tours operated by Git Tur. Tic. Ltd. & Şti., and its websites, brands, subsidiaries, affiliated bodies, employees, and agents is ancillary to many tour suppliers who provide services relevant to the organization of the booked tours. Such services comprise transport, sightseeing, guidance, activities, and other services that can be booked. All such services are provided under specific terms and conditions of particular suppliers.

Liability

Agent role:  Istanbul Tours acts as an agent.  As a marketplace, Istanbul Tours lists the handpicked travel services of trusted suppliers for its clientsThus, Istanbul Tours cannot influence how personnel, equipment, or operations of these suppliers are organized.

Exclusion of Liability: No responsibility will be accepted by Istanbul Tours, its employees, or agents where cancer, personal injury or death, property loss or damage, accident, delay, discomfort, or irregularity might results with such events: ought to occur due to.

External Factors: Of sickness, weather, strikes, hostiles, and wars, terrorist activities, calamities, local laws, or other circumstances that we cannot reasonably manage.

Supplier Actions: Abusive, negligent, intentional or otherwise unauthorized acts, deficiencies and defects, omissions and errors of any tour supplier and, their representatives and other personnel.

Equipment Failures: Shortcomings or faults of vehicles, devices, or instruments operated or owned by These Suppliers.

Third-Party Actions: This includes wrongful, criminal, or negligent acts or omissions committed by individuals or entities not under the supervision, control or ownership of Istanbul Tours.

Baggage and Personal Effects: Istanbul Tours shall in no way be held liable for any lost baggage or personal effects of the participants on the tours. It is advisable for travelers to take out travel insurance in order to be compensated for any loss sustained due to luggage or personal property being lost.

Limitation of Liability

Scope of Liability: Liability towards Istanbul Tours can only be excluded if in a specific situation liability is lawfully excludable. Such circumstances are, for instance, those where it is attributable to or from recreation, sightseeing, cultural, and or any other associated activities.

Third-Party Negligence: Istanbul Tours shall bear no responsibility for acts of negligence, misdeeds associated with provision of services by any of the sub-contactors utilized under contract to provide these services.

Refusal of Service: Istanbul Tours continue to reserve their right to refuse service to any participant which may be on their not limited to the participant endangering any one else or as a result of interfering with the tour saving someone else’s tour experience.

Travel Insurance 

The company strongly recommends guests arrange travel insurance to cover cancellations, delays due to unforeseen circumstances, medical expenses and personal belongings. It is the responsibility of the guest to ensure they are adequately covered. Neither the company nor its local partners are liable for such events. All claims to reimbursements for insurance must go directly through the insurance provider, and not through Git Tur. Tic. Ltd. Şti. or its affiliates.

Governing Law and Jurisdiction

The Terms and Conditions are governed by and construed in accordance with the laws of Turkey. Any legal action, suit or proceeding arising out of this agreement shall be brought in the courts of Istanbul, Turkey and the parties do submit to the exclusive jurisdiction of those courts.

Severability

If any term or other provision of the Terms is declared void, all other terms will remain valid and enforceable.

Changes to Terms and Conditions

Our company reserves the right to modify these Terms and Conditions in any way and at any time. All changes will come into effect once they are posted on the Site. Your continued use of our services after changes, means you agree with the changes.

Contact Us

In case of any questions or comments about these Terms and Conditions, feel free to contact our company at:

Email: info@istanbultours.com

Phone: +90 530 934 80 70

Address: Alemdar Mah. Divanyolu Cad. No:22 Kat:4 (4rd Floor) Fatih Istanbul, Turkey